Standard Terms & Conditions for Professional Services

The Terms and Conditions set forth below constitute the entire agreement between The Project Makeover Office Limited (“The PMO”) and you (“Customer”) with respect to The PMO Professional Services, unless otherwise agreed to in writing by an authorizes representative of The PMO. In the event that Customer issues any form of order to The PMO authorizing the purchase of The PMO Professional Services, it is agreed that such order is issued exclusively for the purpose of confirming Customer’s purchase of the specified service(s) and the price(s) thereof and that no other terms and conditions specified or pre-printed on Customer’s order shall add to or modify the terms and conditions of this agreement, nor shall such order terms and conditions affect either party’s responsibility to the other party as set forth herein. Receipt by The PMO of a Customer purchase order shall constitute acceptance of The PMO’s offer as specified in a valid quotation, subject solely to the terms of these standard Terms & Conditions of sale. The PMO reserves the right to reject any order.
  1. The PMO Services Terms
    • The PMO agrees to provide, and Customer agrees to take and pay for, the services set out in a statement of work (the “Services”) as such statements of work may be provided to Customer from time-to-time (each an “SOW”) and at the rates or for the sum set out in the The PMO quotation.
    • The Services are provided at Customer’s request and Customer accepts that it is responsible for ensuring that the Services are suitable for its own needs.
    • The PMO will provide to Customer an appropriately qualified agent(s) (the “Consultant”, or as the context so applies any of the agents). The Consultant will perform the Services in a timely and professional manner, exercising due skill and care and will use reasonable endeavours to meet any agreed target dates.
    • Subject to payment of all fees due under this Agreement, The PMO hereby grants Customer a perpetual, non-exclusive, non-assignable, royalty-free, license to use the works developed by The PMO as a result of the completion of the Services (the “Developed Works”). Except as is herein expressly licensed to Customer, The PMO retains all right, title and interest in and to the Developed Works, including all copyrights, trademark rights, patent rights and other intellectual property rights. All rights not expressly granted to Customer herein are reserved by The PMO.
    • In the event that the Services are completed in less time than is estimated in the applicable SOW and/or Customer does not request that The PMO provide Services for any remaining previously purchased professional services time, any such unused days shall expire 90 days after completion of the Services or six months from the date of purchase of such Services or professional services time, whichever is sooner.
    • In the event that Customer cancels or requests a rescheduling of a mutually confirmed Services engagement date with less than one (1) week notice to The PMO, the following shall result:
      • with respect to onsite Services (i) if cancellation by the Customer occurs within one (1) week of the scheduled date for such Services then 50% of the scheduled Services time shall be forfeited, or (ii) if cancellation by the Customer occurs within twenty-four (24) hours of the scheduled date for such Services then 100% of the scheduled Services time shall be forfeited;
      • with respect to remote Services (iii) if cancellation by the Customer occurs within forty-eight (48) hours of the scheduled date for such Services then 50% of the scheduled Services time shall be forfeited, or (iv) if cancellation by the Customer occurs within one (1) hour of the scheduled time for such Services then 100% of the scheduled Services time shall be forfeited; unless otherwise agreed by The PMO at its sole discretion.
  1. Customer Obligations
    • Customer shall pay for the Services and associated expenses under the terms of this Agreement. The rates are exclusive of any value added or goods & services taxes that shall be payable by Customer at the rate and in the manner prescribed by law. Customer agrees to pay valid invoices within 30 days of the date of the invoice.
    • Customer agrees to reimburse The PMO for any expenses reasonably and properly incurred by the Consultant in performing the Services upon submission of copies of valid receipts, or as otherwise agreed in writing. The PMO will maintain full and accurate records of the time spent and expenses incurred in providing the Services.
    • Customer shall provide the Consultant with all information and help reasonably required by the Consultant and shall make available such of its own appropriately qualified staff as may be reasonably required to assist the Consultant with the performance of the Services.
    • Customer shall provide the Consultant with such computer facilities, office space, desks, typing and office facilities at its premises as may reasonably be necessary to enable the Consultant to perform the Services including suitably equipped accommodation and facilities for making telephone calls to and from the Consultant’s offices in private.
    • Customer shall provide full access to those areas of Customer’s premises that are required for performance of the Services.
    • Customer authorises the Consultant to have access to those computer systems to which it is reasonably necessary to have access for the provision of the Services.
    • Customer shall take all reasonable steps to ensure the health and safety of The PMO employees while they are at Customer’s premises.
    • Customer undertakes that any computer hardware or software that the Consultant is asked to use or modify for the purpose of the Services are either the property of Customer or are legally licensed to Customer and to indemnify The PMO in respect of any claims against The PMO or its employees by third parties including all related costs, expenses or damages in the event of any actual or alleged violations of third party proprietary rights or software licences.
  2. Non-solicitation
During the term of this agreement, and for 12 months after its expiry or termination, Customer undertakes not to solicit or seek to induce to leave the employ of The PMO any person who was, during the period of The PMO’s undertaking the Services, an employee of The PMO, and who worked with, or under the supervision of, Customer at any time during that period.
  1. Force Majeure
The PMO shall not be liable to Customer for any delay in or failure to perform the Services as a result of a Force Majeure Event. “Force Majeure Event ” means any event affecting the performance by The PMO of its obligations arising from any act, events, omissions, happenings or non-happenings beyond its reasonable control including (but without limiting the above) government regulations, fire, flood or any disaster or an industrial dispute affecting a third party.
  1. Limitation of Liability
    • The liability of The PMO to Customer in respect of any claim for breach of contract, negligence, breach of statutory duty or otherwise shall be limited as follows:
      • In respect of any claim for personal injury or death caused by the negligence of The PMO, its employees, agents or sub-contractors, no limit shall apply;
      • In respect of other claims for personal injury or death however caused and claims for damage to or loss of property, liability shall be limited to the lesser amount of the fees paid to The PMO under this agreement or the minimum amount permitted by law per claim or series of claims arising from one incident;
      • In respect of any other claim, liability shall be limited to the lesser amount of the fees paid to The PMO under this agreement or the minimum amount permitted by law per claim or series of claims arising from one incident.
    • For the avoidance of doubt, in recovering against The PMO for any loss or damage suffered by Customer, any consequential or indirect loss; loss of profits or loss of business are hereby excluded.
  2. Governing Law & Jurisdiction
This Agreement shall be governed by and construed in accordance with the laws of New South Wales and Australia, who’s courts shall have non-exclusive jurisdiction to determine any disputes, which may arise out of, under, or in connection with this Agreement.
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